Terms & Conditions

This is where you'll find important information about using our site.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Emmeline Simpson’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Emmeline Simpson’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Little Meadow End, Nailsea, Bristol, BS48 4LS. The term ‘you’ refers to the user or viewer of our website.

When placing your order

When you place your order we must receive payment in full before the order can be accepted. This represents an offer from you to purchase the goods and we will indicate our acceptance via email confirmation.

Rights

All rights, including copyright, in this website are owned by or licensed to Emmeline Simpson. When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without our permission. You may not modify, distribute or repost anything on this website without our prior consent.

Information on our site

We have taken great care over the content on our website to ensure information is correct, particularly prices. We also try to ensure that goods are fairly described. We reserve the right to cancel orders where an error in the description or price is brought to our attention.

Order fulfilment

We aim to correctly reflect our current stock system on all products however there are occasions when a product ordered may not be in stock. In this case we will contact you via email or telephone and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order.

Price

Prices shown on our website are full price inclusive of VAT.

Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

Delivery

Our delivery charges are set out in the delivery & returns section of our website. We will deliver the goods to the address you specify for delivery in your order. It is the customers responsibility to provide an accurate delivery address. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.

Emmeline Simpson cannot be held responsible for non-delivery if the recipient is unavailable at the attempted time of delivery, or if the supplied delivery address is incorrect. If the supplied address is incorrect and the item does not arrive, Emmeline SImpson is not obliged to offer a refund or replacement. If the goods are returned to Emmeline Simpson due to an incorrect delivery address, then we reserve the right to make an additional shipping charge should the customer wish to re-ship the order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address when ordering and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

PRIVACY POLICY
Emmeline Simpson is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use and protect any personal information that we may obtain from you.

Contents

  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you register with us online, browse online, place an order for products or services online.   Website usage information is collected using cookies.

 We may collect the following information:

  • name

  • contact number

  • email address

  • postal address

  • purchase information

How will we use the information about you?

We collect information about you to process your order, manage your account, and if you agree, to e-mail you about products and offer we think may be of interest to you.

We work with carefully selected third parties who are responsible for delivering certain functions on our behalf.  These include companies that run our website, process payments, deliver e-mails, fulfil and deliver orders.  When we share personal data with these providers we require them to keep it safe and not keep it for any longer than they need to in order to perform their responsibilities.

We will never share your personal information with anyone for marketing purposes.

Marketing

If you have consented to receive marketing we will send you information about products, services and opportunities which might interest you. 

You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any newsletter.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of your personal information please contact us at the address on this website.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Cookies

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

For more information read our cookie policy.

Changes to our privacy policy

We keep our privacy policy under regular review and will update this web page with any changes.  This privacy policy was last updated on 24 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you;

  • by email
  • Or write to us at 12 Little Meadow End, Nailsea, Bristol, BS48 4LS
Emmeline Simpson Ltd. Registered in United Kingdom. Reg. company no: 09227792. Reg. office address: 12 Little Meadow End, Nailsea Bristol BS48 4LS. 01275 563661. info@emmelinesimpson.co.uk